Frequently asked questions
Frequently Asked Questions about Fanbase Collective: Find Answers to the Most Common Queries
Frequently Asked Questions about Fanbase Collective: Find Answers to the Most Common Queries
Will my personal information be kept secure?
Yes, Fanbase Collective ensures all customer data is encrypted and securely stored. We comply with data privacy regulations to protect your personal information and only use it for personalized marketing based on your preferences.
What platforms connects to Fanbase Collective and how?
Fanbase Collective connects to Square via an API which securely pulls customer purchase data from the POS. It is then stored and used to power personalized emails that bring guests back.
Does Fanbase Collective send emails directly?
No. Fanbase Collective is not an email service provider. We focus on the email recommendation engine that turns customer purchase history into personalized messages. We do connect directly with your separate Postmark for email sending needs.
If you don't send emails, then what exactly does Fanbase Collective do?
We handle the intelligence layer that makes retention work:
-Capture customer data automatically from your POS.
-Analyze purchase behavior to spot first timers, regulars and lapsed guests.
-Generate personalized recommendations for each customer (e.g., "We Miss You", "You May Love", "Come Back For More").
-Fanbase Collective connects to Postmark to deliver the message. Fanbase Collective makes sure it's the right message.
What type of emails are sent?
Personalized emails keep guests coming back by showing them exactly what they'll want next.
-Because You Bought X
-Customer Favorites
-You May Love
-Frequently Bought Together
-New Arrivals You May Like
- And MORE …
Will customers be bombarded with marketing emails or irrelevant offers?
We don’t send daily emails. Instead, messages go out weekly, biweekly, or monthly—featuring personalized recommendations like Best Sellers, Frequently Bought Together, Menu Suggestions, Upsells, and items based on your past orders. You can update your communication preferences at any time.
Will my personal information be kept secure?
Yes, Fanbase Collective ensures all customer data is encrypted and securely stored. We comply with data privacy regulations to protect your personal information and only use it for personalized marketing based on your preferences.
What platforms connects to Fanbase Collective and how?
Fanbase Collective connects to Square via an API which securely pulls customer purchase data from the POS. It is then stored and used to power personalized emails that bring guests back.
Does Fanbase Collective send emails directly?
No. Fanbase Collective is not an email service provider. We focus on the email recommendation engine that turns customer purchase history into personalized messages. We do connect directly with your separate Postmark for email sending needs.
If you don't send emails, then what exactly does Fanbase Collective do?
We handle the intelligence layer that makes retention work:
-Capture customer data automatically from your POS.
-Analyze purchase behavior to spot first timers, regulars and lapsed guests.
-Generate personalized recommendations for each customer (e.g., "We Miss You", "You May Love", "Come Back For More").
-Fanbase Collective connects to Postmark to deliver the message. Fanbase Collective makes sure it's the right message.
What type of emails are sent?
Personalized emails keep guests coming back by showing them exactly what they'll want next.
-Because You Bought X
-Customer Favorites
-You May Love
-Frequently Bought Together
-New Arrivals You May Like
- And MORE …
Will customers be bombarded with marketing emails or irrelevant offers?
We don’t send daily emails. Instead, messages go out weekly, biweekly, or monthly—featuring personalized recommendations like Best Sellers, Frequently Bought Together, Menu Suggestions, Upsells, and items based on your past orders. You can update your communication preferences at any time.
Will my personal information be kept secure?
Yes, Fanbase Collective ensures all customer data is encrypted and securely stored. We comply with data privacy regulations to protect your personal information and only use it for personalized marketing based on your preferences.
What platforms connects to Fanbase Collective and how?
Fanbase Collective connects to Square via an API which securely pulls customer purchase data from the POS. It is then stored and used to power personalized emails that bring guests back.
Does Fanbase Collective send emails directly?
No. Fanbase Collective is not an email service provider. We focus on the email recommendation engine that turns customer purchase history into personalized messages. We do connect directly with your separate Postmark for email sending needs.
If you don't send emails, then what exactly does Fanbase Collective do?
We handle the intelligence layer that makes retention work:
-Capture customer data automatically from your POS.
-Analyze purchase behavior to spot first timers, regulars and lapsed guests.
-Generate personalized recommendations for each customer (e.g., "We Miss You", "You May Love", "Come Back For More").
-Fanbase Collective connects to Postmark to deliver the message. Fanbase Collective makes sure it's the right message.
What type of emails are sent?
Personalized emails keep guests coming back by showing them exactly what they'll want next.
-Because You Bought X
-Customer Favorites
-You May Love
-Frequently Bought Together
-New Arrivals You May Like
- And MORE …
Will customers be bombarded with marketing emails or irrelevant offers?
We don’t send daily emails. Instead, messages go out weekly, biweekly, or monthly—featuring personalized recommendations like Best Sellers, Frequently Bought Together, Menu Suggestions, Upsells, and items based on your past orders. You can update your communication preferences at any time.
Ready to Turn Engagement into Loyal Fans?
Ready to Turn Engagement into Loyal Fans?
Recommend. Retain. Repeat.
Recommend. Retain. Repeat.
Feel free to contact us.
Feel free to contact us.
Our team would love to hear from you.
info@fanbasecollective.com
Fanbase Collective
We guarantee you’ll generate more revenue from your audience within 90 days. If we don’t help you break even, we’ll work for free until you do.
Copyright © 2025 Fanbase Collective. All Rights Reserved
Fanbase Collective
We guarantee you’ll generate more revenue from your audience within 90 days. If we don’t help you break even, we’ll work for free until you do.
Copyright © 2025 Fanbase Collective. All Rights Reserved
Fanbase Collective
We guarantee you’ll generate more revenue from your audience within 90 days. If we don’t help you break even, we’ll work for free until you do.
Copyright © 2025 Fanbase Collective. All Rights Reserved